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Hamish McLean's Avatar

Hamish McLean

Joined Apr 16, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Hamish McLean

Hamish McLean commented,

CommentAttachments and CCs

65535 bytes limit is way too small.  

This needs to be increased and the Admins allowed to set the limit.

View comment · Posted Feb 28, 2023 · Hamish McLean

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Hamish McLean commented,

Community comment Feedback - Ticketing system (Support)

Great, is it a secret or can you tell me what menu items to select and what to tick/untick please.

Details are important as there are some ZenDesk champions here and others, like me, just simple users with other jobs to do.

Thanks

View comment · Posted Aug 23, 2022 · Hamish McLean

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Hamish McLean commented,

Community comment Feedback - Ticketing system (Support)

Sounds like a lot of Buzzzz words and phrases.

  • old familiar paradigm.
  • benefits in the long term
  • new muscle memory
  • serve much richer types of tickets
  • a unified way that is consistent
  • change is inevitable  

Can we get to the real issue here please and focus on what works for ZenDesk clients and what's going to stuff us up.

We must have the ability to make tickets default into internal notes - otherwise, things will be sent to clients that we do not want to send to clients - we might lose customers.

I'm pretty sure my staff can develop new muscle memory to switch to Public Reply.

The old paradigm is that developers are making sweeping assumptions about what makes a better product .  In my experience, developers never talk to clients/users....most of them like it that way.

There is a need to ask users what works for them and develop the product that way.  Technically, it might not be as good a product - but if it works better for the customer......

View comment · Posted Aug 23, 2022 · Hamish McLean

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Hamish McLean commented,

Community comment Q&A - Apps and integrations

Hi and thanks for taking an interest.

I have already reached out to Harvest - their only comment was that they felt this was related to AutoFill in Chrome - it's not as I have reset this over and over.  AutoFill works for addresses etc just fine.

So, I was hoping that other ZenDesk users may also use Harvest and been able to fix this before - fingers crossed as it is a real time saver.

View comment · Posted Apr 21, 2022 · Hamish McLean

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Hamish McLean created a post,

Post Q&A - Apps and integrations

Been using Harvest for quite some time to track time spend against each client etc.

The ZenDesk bolt on has been great too.

Previously, the time entry field has cached previous/often used entries which makes it much quicker to enter details.

However, recently, there has been no cached times - they're all gone and they're not coming back.

This could have happened when I had to add a few more google accounts in Chrome.  However, I have now removed these and removed and reinstalled both chrome and the Zendesk addon  - no luck.

The cached times still show when I use Harvest just not when I use Harvest within Zendesk.

Would appreciate any help.

 

Posted Apr 21, 2022 · Hamish McLean

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Hamish McLean commented,

Community comment Feedback - Ticketing system (Support)

Definitely - many customer field need a default value - this would be a great time saving feature and help ensure ZenDesk exports maintain correct layouts

View comment · Posted Feb 04, 2021 · Hamish McLean

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