Hamish McLean

1. Support
2. ...
3. Attachments and CCs
4. Can I change the attachment size limit in ticket comments?

65535 bytes limit is way too small.   This needs to be increased and the Admins allowed to set the limit.

• View comment
• Hamish McLean
• Created February 28, 2023 23:59
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply

Great, is it a secret or can you tell me what menu items to select and what to tick/untick please. Details are important as there are some ZenDesk champions here and others, like me, just simple us...

• View comment
• Hamish McLean
• Created August 23, 2022 22:56
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk's New Interface (Agent Workspace): Internal Note vs Public Reply

Sounds like a lot of Buzzzz words and phrases. old familiar paradigm. benefits in the long term new muscle memory serve much richer types of tickets a unified way that is consistent change is inev...

• View comment
• Hamish McLean
• Created August 23, 2022 06:11
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. Harvest time tracking addon

Hi and thanks for taking an interest. I have already reached out to Harvest - their only comment was that they felt this was related to AutoFill in Chrome - it's not as I have reset this over and o...

• View comment
• Hamish McLean
• Created April 21, 2022 23:19
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Default Values for RegEx and ALL custom fields

Definitely - many customer field need a default value - this would be a great time saving feature and help ensure ZenDesk exports maintain correct layouts

• View comment
• Hamish McLean
• Created February 04, 2021 00:49
• 1 vote