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Alexey Krasnichenko's Avatar

Alexey Krasnichenko

Joined Apr 16, 2021

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Last activity Feb 21, 2022

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ACTIVITY OVERVIEW

Latest activity by Alexey Krasnichenko

Alexey Krasnichenko commented,

Community comment Feedback - Ticketing system (Support)

@... this is not a solution - to quit vedor for something they are not in charge of. With all due respect it's like to quit drinking coffee because you don't like the mugs available.

View comment · Posted Feb 21, 2022 · Alexey Krasnichenko

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Alexey Krasnichenko commented,

Community comment Feedback - Ticketing system (Support)

Reviving the previous thread would be a good thing as the need to improve ticketing system from the customer's side is also a vital part of the proper communication between our agents and customers.

View comment · Posted Feb 21, 2022 · Alexey Krasnichenko

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Alexey Krasnichenko commented,

Community comment Feedback - Help Center (Guide)

Guys, everything is rather helpful here, but everybody forgets about the actual accessibility of the content - "internal data" hidden with JS will still be available in Google indexing services moreover, if a customer Follows the article its updates are sent to their e-mail, and in plain text internals will be revealed.

So I want to ask ZenDesk development. There were requests about such functional changes to keep internal data internal at all angles since 2015 - haven't you come up with anything yet? Could you be more active?

View comment · Posted Dec 13, 2021 · Alexey Krasnichenko

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Alexey Krasnichenko commented,

Community comment Feedback - Reporting and analytics (Explore)

I would love to see it too

View comment · Posted Dec 01, 2020 · Alexey Krasnichenko

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Alexey Krasnichenko commented,

Community comment Feedback - Ticketing system (Support)

This feature is vital, so could you please provide any ETA?

View comment · Posted Apr 21, 2020 · Alexey Krasnichenko

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