Greg Priante

We would like to see this as well. Our worldwide help desk staff is managed out of the US and we run regional reports on a monthly basis. When running reports everything shows up as US EST time zone instead of the local regional time zones and we have to manually modify the reports for management in an excel sheet every month. One example is we track what time the most calls come in, when looking at what time calls come in for Asia it shows 8PM to 5am as its adjusting the report to show the times in US EST time zone which does not help us evaluate when the local staff in Asia is seeing the highest call volumes without us manually adjusting it or granting additional permissions to agents and asking someone in each region to run reports then send us copies.