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Alina Lushnikova
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Alina Lushnikova
Alina Lushnikova commented,
Community comment Feedback - Reporting and analytics (Explore)
Strongly agree, joining datasets would solve so many problems for us! For example, we want to report on SLA by channel: emails (in-built SLAs), phone calls and chats (custom metrics built on the first reply time thresholds). Creating one query for all these metrics is easy and natural in Insights - and absolutely not possible in Explore. Would love to see an ETA on this.
View comment · Posted Jan 12, 2021 · Alina Lushnikova
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