Ilya Gook

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69
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September 19, 2023 13:01
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April 16, 2021 07:01
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Activity overview

Latest activity by Ilya Gook

Ilya Gook commented, May 10, 2023 08:48
Advanced AI add-on article is not accessible for some reason Aimee Spanier
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- Ilya Gook
- Created May 10, 2023 08:48
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Ilya Gook commented, October 14, 2021 09:11
@... seconding the last comments from Zach: this "Make email comments from CCed end users public" setting is not new, and it's not a proper fix for the problem, more of a temporary workaround. It's...
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- Ilya Gook
- Created October 14, 2021 09:11
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Ilya Gook commented, October 12, 2021 11:45
@... will the CCs and followers – Tickets replied to by a CC get no SLA issue be addressed as well?
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- Ilya Gook
- Created October 12, 2021 11:45
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Ilya Gook commented, September 21, 2021 09:22
BTW this is the best workaround we've managed to find so far: Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied
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- Ilya Gook
- Created September 21, 2021 09:22
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Ilya Gook commented, February 10, 2021 15:12
+1, honestly, treating such comments as internal notes and not public comments looks like a real crutch to me
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- Ilya Gook
- Created February 10, 2021 15:12
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