
Ilya Gook
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Last activity
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Activity overview
Latest activity by Ilya Gook-
Ilya Gook commented,
Advanced AI add-on article is not accessible for some reason Aimee Spanier
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Ilya Gook commented,
@... seconding the last comments from Zach: this "Make email comments from CCed end users public" setting is not new, and it's not a proper fix for the problem, more of a temporary workaround. It's...
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Ilya Gook commented,
@... will the CCs and followers – Tickets replied to by a CC get no SLA issue be addressed as well?
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Ilya Gook commented,
BTW this is the best workaround we've managed to find so far: Creating a notification to identify tickets that are stuck at the back of the queue due to no SLA being applied
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Ilya Gook commented,
+1, honestly, treating such comments as internal notes and not public comments looks like a real crutch to me