Sal

It would be really nice if Zendesk provided a repo of example custom apps that utilise the most common patterns

Is your Zendesk instance IP restricted?

You need to build the app first using ‘npm run build’

That will build it in the dist folder

Then you can npm run start

Then you can zcli:apps:server

What is the Node version?

Check out this repo

https://github.com/OlegGulevskyy/zendesk-vite-boilerplate

Reach out if you have any specific questions

Yes it just needs something to trigger off.

I.e change of a ticket field, or status etc

The problem we were having was that Agents using Skip shouldn’t see tickets that had no Skill associated on creation. This solved that.

What’s your use case?

Hey Ty,

When a ticket arrives via a web form, we tag it as example_type_1

Then a trigger calls the web hook I created that adds the skills using the api/v2/routing API endpoint

Here’s the API for reference
https://developer.zendesk.com/api-reference/ticketing/ticket-management/skill_based_routing/#set-ticket-attribute-values:~:text=Ticket%20Attribute%20Values-,POST%20%2Fapi%2Fv2%2Frouting%2Ftickets,with%20the%20specified%20attributes.,-Invalid%20or%20deleted

I was able to make this happen.

I used Triggers, Tags, Webhooks and the API.

Working like a charm.

@Ismail - I am using ZCLI.

@Will I think you are missing secure: true for the parameter in the manifest file

I would try creating a background.html file for the background app and remove the icon to fix the error