Anton vh

Consultant and founder - Zendesk and other SaaS implementations - AVH Technologies - avhtech.com

Total activity

9
Last activity

February 04, 2022 21:25
Member since

April 16, 2021 04:31
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1 user
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0
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3

Activity overview

Latest activity by Anton vh

Anton vh created a post, February 04, 2022 21:25
Using 2 calculated attributes in a formula
1. Community
2. Zendesk Suite Q&A
I need some help to figure this out, please. I want to calculate the days between 2 dates that are derived from custom calculated attributes. My custom metric formula: (DATE_DIFF([Custom Attribute...
- Anton vh
- Created February 04, 2022 21:25
- 3 followers
- 2 comments
- 0 votes
Anton vh commented, February 04, 2022 20:57
I am struggling with the results that keep changing as the 'UPDATE - DATE' filter is updating. The DATE_FIRST_FIX returns the earliest date of updates within the filtered range. Usecase: Ticket i...
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- Anton vh
- Created February 04, 2022 20:57
- 0 votes
Anton vh commented, March 29, 2021 20:04
3 Years in the making...and still no solution. You have my vote.
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- Anton vh
- Created March 29, 2021 20:04
- 0 votes
Anton vh commented, March 29, 2021 14:36
Thanks, what about SLA metrics can they be brought across, and how many tickets can be migrated at a time?
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- Anton vh
- Created March 29, 2021 14:36
- 0 votes
Anton vh commented, March 23, 2021 15:28
We are migrating our instance (merging with another instance as a separate brand) and want to keep our subdomain. Can we rename the current instance subdomain and use the current subdomain on the n...
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- Anton vh
- Created March 23, 2021 15:28
- 0 votes
Anton vh commented, March 16, 2021 14:01
What would be the best way to deal with the fact that the ticket ids will be different from the original data? The issue is once you import all your tickets a new ticket id will be auto-assigned so...
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- Anton vh
- Created March 16, 2021 14:01
- 0 votes