T.J.

CEO & Founder of ZenBros https://www.zendesk.com/marketplace/partners/zenbros

Total activity

28
Last activity

December 13, 2021 18:18
Member since

April 16, 2021 04:33
Following

0 users
Followed by

1 user
Votes

5
Subscriptions

15

Activity overview

Latest activity by T.J.

T.J. created a post, August 17, 2021 19:09
/account/settings.json mostly unmodifiable
1. Community
2. Zendesk APIs
Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference. Is this known? Response when attempting to update settings:...
- T.J.
- Created August 17, 2021 19:09
- 2 followers
- 2 comments
- 0 votes
T.J. commented, August 02, 2021 16:46
@... would love an upvote on this feature request, as its related.[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and...
- View comment
- T.J.
- Created August 02, 2021 16:46
- 3 votes
T.J. commented, August 02, 2021 16:41
Please review this related feature request and upvote if you agree: [TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable a...
- View comment
- T.J.
- Created August 02, 2021 16:41
- 1 vote
T.J. created a post, August 02, 2021 16:39
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue
Answered
1. Community
2. Feedback - Voice (Talk)
Summary Zendesk talk lacks the capability for custom attributes to be applied after a Requester has made an IVR route selection. Current Without the capability to apply custom attributes to inbou...
- T.J.
- Created August 02, 2021 16:39
- 12 followers
- 4 comments
- 12 votes
T.J. commented, July 18, 2021 20:13
There are a couple of issues that really need some love. Otherwise, maybe we need more identification if there is a way around this. No multi-brand configurationThis is pretty big. To date, the ...
- View comment
- T.J.
- Created July 18, 2021 20:13
- 1 vote
T.J. commented, July 10, 2021 21:43
In full transparency, multi-brand chat functionality is in need of some serious love. Not having the capability to configure brand-specific pre-chat forms is quite painful for those who have brand...
- View comment
- T.J.
- Created July 10, 2021 21:43
- 2 votes
T.J. commented, January 30, 2021 19:58
Decided to give this a spin, disabling our custom Slack webhook triggers. If there is no identified method, please consider this a feature request: Configuration of triggers to post to specific cha...
- View comment
- T.J.
- Created January 30, 2021 19:58
- 8 votes
T.J. commented, December 30, 2020 18:04
This alert notification needs to go away unless a user is attempting to add an agent with no license. Its annoying and awful.
- View comment
- T.J.
- Created December 30, 2020 18:04
- 0 votes