T.J. (ZenBros)
CEO & Founder of ZenBros https://www.zendesk.com/marketplace/partners/zenbros
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Total activity32
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Last activity
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Member since
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Following0 users
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Followed by2 users
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Votes5
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Subscriptions16
Activity overview
Latest activity by T.J. (ZenBros)-
T.J. (ZenBros) commented,
2nd level IVR seems to not be accepting dialpad input. It's getting a bit difficult to troubleshoot issues from the Partner level without a support path to engage on behalf of a Customer's account...
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T.J. (ZenBros) commented,
Jennifer Rowe this is a HIPAA/BAA requirement. A Global setting needs to be identified as a priority for Development, if Zendesk wishes to continue marketing to Customers who require HIPAA / HDS c...
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T.J. (ZenBros) commented,
When you're ready to figure it out, let me know. You just so happen to have Partners from the AAA Video Game industry. :)
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T.J. (ZenBros) created a post,
/account/settings.json mostly unmodifiable
Most of the data inside of account settings is unmodifiable via API, which is the opposite of what is stated within the API reference. Is this known? Response when attempting to update settings:...
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T.J. (ZenBros) commented,
@... would love an upvote on this feature request, as its related.[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and...
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T.J. (ZenBros) commented,
Please review this related feature request and upvote if you agree: [TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable a...
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T.J. (ZenBros) created a post,
[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and far overdue
AnsweredSummary Zendesk talk lacks the capability for custom attributes to be applied after a Requester has made an IVR route selection. Current Without the capability to apply custom attributes to inbou...
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T.J. (ZenBros) commented,
There are a couple of issues that really need some love. Otherwise, maybe we need more identification if there is a way around this. No multi-brand configurationThis is pretty big. To date, the ...
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T.J. (ZenBros) commented,
In full transparency, multi-brand chat functionality is in need of some serious love. Not having the capability to configure brand-specific pre-chat forms is quite painful for those who have brand...
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T.J. (ZenBros) commented,
Decided to give this a spin, disabling our custom Slack webhook triggers. If there is no identified method, please consider this a feature request: Configuration of triggers to post to specific cha...