T.J. (ZenBros)

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

2nd level IVR seems to not be accepting dialpad input.  It's getting a bit difficult to troubleshoot issues from the Partner level without a support path to engage on behalf of a Customer's account...

• View comment
• T.J. (ZenBros)
• Edited April 26, 2023 00:41
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Disabling comments for an article

Jennifer Rowe this is a HIPAA/BAA requirement.  A Global setting needs to be identified as a priority for Development, if Zendesk wishes to continue marketing to Customers who require HIPAA / HDS c...

• View comment
• T.J. (ZenBros)
• Created March 28, 2023 00:05
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Apply First Reply Time SLA to Tickets Created from Talk Voicemails

@... would love an upvote on this feature request, as its related.[TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable and...

• View comment
• T.J. (ZenBros)
• Created August 02, 2021 16:46
• 3 votes

1. Talk
2. ...
3. Managing Talk
4. Routing incoming calls with IVR

Please review this related feature request and upvote if you agree: [TALK] Feature Request(s): Custom attributes for logical conditions/triggers, automations, SLAs and KPI metrics are unavailable a...

• View comment
• T.J. (ZenBros)
• Created August 02, 2021 16:41
• 1 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Adding Web Widget (Classic) to multiple brands

In full transparency, multi-brand chat functionality is in need of some serious love.  Not having the capability to configure brand-specific pre-chat forms is quite painful for those who have brand...

• View comment
• T.J. (ZenBros)
• Created July 10, 2021 21:43
• 3 votes

1. Apps and integrations
2. ...
3. Slack integration
4. Understanding, installing, and configuring the Slack for Zendesk Support integration

Decided to give this a spin, disabling our custom Slack webhook triggers. If there is no identified method, please consider this a feature request: Configuration of triggers to post to specific cha...

• View comment
• T.J. (ZenBros)
• Created January 30, 2021 19:58
• 9 votes

1. Community
2. Feedback - Ticketing System (Support)
3. You're out of agent seats -notification

This alert notification needs to go away unless a user is attempting to add an agent with no license.  Its annoying and awful.

• View comment
• T.J. (ZenBros)
• Created December 30, 2020 18:04
• 0 votes