Robert Winther

1. Community
2. Feedback - Ticketing System (Support)
3. Agent Workspace conversation line breaks/color coded replies

PLEASE prioritize this!We are wasting time EVERY day, because it's so difficult to see, where one update stops and another one start, especially when there is replies to replies to replies. It's th...

• View comment
• Robert Winther
• Created January 05, 2023 14:55
• 4 votes

1. Agent guide
2. Additional ticket channels
3. Using ticket tabs to manage conversations

This was an intentional design change since the Agent Workspace is heavily based on having live conversations within the Support interface, so displaying the requester's (or visitor's) name in the...

• View comment
• Robert Winther
• Created November 15, 2022 15:28
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. You're out of agent seats -notification

Agree: Just got the same notification, and the wording makes it sound like no licenses is available. It's at best bad wording, but if I was in a bad mood, I would say they are trying to sell unnece...

• View comment
• Robert Winther
• Created October 29, 2020 11:18
• 1 vote