Dpto. Informática
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Activity overview
Latest activity by Dpto. Informática-
Dpto. Informática commented,
Hi, Our Use Case is related to having separate out privileges to moderate content, mainly User Content. We would like to have a role to moderate this content but not the rest of the functionalities...
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Dpto. Informática commented,
Hi Toby, It's true, however that method would change our way to communicate with our customers and it would be confusing for them. About developing an internal mode: that would be awesome. We think...
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Dpto. Informática commented,
Hi Toby and Marco, thanks for your detailed reply. Q: This will prevent the email notification from going to the requester and CCs, but the comments will still be public on the ticket. Do the reque...
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Dpto. Informática commented,
Hi @..., We have seen a dangerous behavior with Side conversations child ticket: imagine that we receive a request from a customer and it consists of two tasks, one is for me (Agent A) and the othe...