Dpto. Informática
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Activity overview
Latest activity by Dpto. Informática-
Dpto. Informática commented,
Step by step, thanks Tetiana.Unai Roiz
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Dpto. Informática commented,
Hi, Our Use Case is related to having separate out privileges to moderate content, mainly User Content. We would like to have a role to moderate this content but not the rest of the functionalities...
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Dpto. Informática commented,
Hi, First of all say that this functionality is very interesting and makes agents much more productive, congratulations. However, we miss seeing the attached files of the article and that they can ...
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Dpto. Informática commented,
Hi Toby, It's true, however that method would change our way to communicate with our customers and it would be confusing for them. About developing an internal mode: that would be awesome. We think...
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Dpto. Informática commented,
Hi Toby and Marco, thanks for your detailed reply. Q: This will prevent the email notification from going to the requester and CCs, but the comments will still be public on the ticket. Do the reque...
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Dpto. Informática commented,
Hi Amy Malka, We have seen a dangerous behavior with Side conversations child ticket: imagine that we receive a request from a customer and it consists of two tasks, one is for me (Agent A) and the...