Unai Roiz

1. Community
2. Feedback - Help Center (Guide)
3. Separate out the privileges for Help Center Set Up and Customization from the Manage Guide permissions

Hi, Our Use Case is related to having separate out privileges to moderate content, mainly User Content. We would like to have a role to moderate this content but not the rest of the functionalities...

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• Unai Roiz
• Created November 29, 2021 14:24
• 7 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Toby, It's true, however that method would change our way to communicate with our customers and it would be confusing for them. About developing an internal mode: that would be awesome. We think...

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• Unai Roiz
• Edited November 04, 2021 07:42
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi Toby and Marco, thanks for your detailed reply. Q: This will prevent the email notification from going to the requester and CCs, but the comments will still be public on the ticket. Do the reque...

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• Unai Roiz
• Created November 03, 2021 16:09
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Using side conversation child tickets

Hi @..., We have seen a dangerous behavior with Side conversations child ticket: imagine that we receive a request from a customer and it consists of two tasks, one is for me (Agent A) and the othe...

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• Unai Roiz
• Created November 02, 2021 16:35
• 1 vote