
Unai Roiz
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Total activity44
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Last activity
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Activity overview
Latest activity by Unai Roiz-
Unai Roiz commented,
Hi, Our Use Case is related to having separate out privileges to moderate content, mainly User Content. We would like to have a role to moderate this content but not the rest of the functionalities...
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Unai Roiz commented,
Hi Toby, It's true, however that method would change our way to communicate with our customers and it would be confusing for them. About developing an internal mode: that would be awesome. We think...
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Unai Roiz commented,
Hi Toby and Marco, thanks for your detailed reply. Q: This will prevent the email notification from going to the requester and CCs, but the comments will still be public on the ticket. Do the reque...
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Unai Roiz commented,
Hi @..., We have seen a dangerous behavior with Side conversations child ticket: imagine that we receive a request from a customer and it consists of two tasks, one is for me (Agent A) and the othe...