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Jennifer Doyle

Joined Apr 16, 2021

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Last activity May 30, 2024

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Latest activity by Jennifer Doyle

Jennifer Doyle created a post,

Post Q&A - Reporting and analytics

Hi All,

 

I am trying to create a report to give a list of tickets and the number of days since the agent has last posted a public reply.  I do NOT want to use last updated as internal notes can occur.  I do want to make sure we do not forget to give the customer an update when we are distracted with the internal discussions.

Any Help or Ideas?

Edited May 30, 2024 · Jennifer Doyle

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Jennifer Doyle commented,

Community comment Feedback - Help Center (Guide)

I have the same issue.  The knowledge base was originally created with a different idea of how to structure the articles to make it simple to find articles, but since the launch have determined that the structure does not work.  Unfortunately we have over 600 articles to manually move if we want to make it easier for everyone to find the right articles.  

View comment · Posted May 26, 2020 · Jennifer Doyle

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