Bobby Quezada

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Latest activity by Bobby Quezada
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    Bobby Quezada commented,

    Is there any settings that would prevent an agent to select forwarding calls and grey out the option to select call forwarding? Some of our members have seen the message not configured when their n...

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    Bobby Quezada commented,

    Hi,  Can we report talk data based by custom organization fields. For example, were looking to be able to report on all callers with the organization field of "free", and view metrics like total ta...