François Spinnael
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Total activity104
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Last activity
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Recent activity by François Spinnael-
Can't we use a digital line in order to connect to a external phone number? Since zendesk isn't capable of handling a lot of countries. It would be usefull for being able to purchase a phone number...
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Dane & Stephen Gallagher Thanks guys! it works
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Stephen Gallagher Any idea how we could count tickets ID with "2 times assigned to" as "1" ?
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I'm having trouble with Spanish (Spain) If I want to edit the header I have to call the name of the language, but Spanish (Spain) doesn't work & European Spanish doesn't neither... Zendesk should c...
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Stephen Gallagher You can "dig in" to see the tickets that have been assigned more than onces.If you only want to see cases assigned more than once, just change the result starting from "2" in plac...
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Dane I understood this, but I want to see unique values only. Only if this "happened" or "not happened" on a ticket. I don't care that it was assigned 20x times to that specific group. (thats usefu...
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+1
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Any plans to change the "scheduled" dashboard in order to sent only one tab? We have one dashboard with the same information for all countries - Group C-Level wants to have one dashboard for all c...
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Dane, thx I was in the wrong query type. I'm having some struggles with something maybe easy for the community. Currently I'm looking to the cases assigned to group X. It is working well, but when...
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Same here, we have a lot of issues because of this. Some people just delete categories... Crazy that this isn't implemented