john_weng 翁維澤

1. Community
2. Feedback - Help Center (Guide)
3. Add "editing toolbar" at "My activities", so customer can post "code" with correct format.

Hi We have enable and using edit toolbar now We will using this first, if customer or agent have responded about this issue, We will open another ticket for it. Thank you.

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• john_weng 翁維澤
• Created January 28, 2022 02:38
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add "editing toolbar" at "My activities", so customer can post "code" with correct format.

Hi Greg Katechis, This is John. I try copy javascript's code from "New Copenhagen" to my theme, and I can avoid the submit button issue now. When I test the Theme, I found that when I use code bloc...

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• john_weng 翁維澤
• Created January 26, 2022 04:10
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add "editing toolbar" at "My activities", so customer can post "code" with correct format.

Hi Greg Katechis, Sorry for replying late! I’m not sure what you mean about “test the comment functionality out in a new Copenhagen environment and let us know if the submit button is still grey...

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• john_weng 翁維澤
• Created January 21, 2022 05:33
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Add "editing toolbar" at "My activities", so customer can post "code" with correct format.

  Hi Gorka, We have use the method you provide, the editing toolbar can show, But we meet another issue that customer cannot click submit even they have leave the message I add my code, reference ...

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• john_weng 翁維澤
• Created December 30, 2021 08:10
• 0 votes

1. Objects and rules
2. ...
3. Business rules
4. Setting your schedule with business hours and holidays

Hi, May I know what's different between "Ticket: Schedule" and "Ticket: Within schedule" conditions at "Creating triggers based on multiple schedule"? Use example in this article If condition is Ti...

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• john_weng 翁維澤
• Created November 23, 2021 07:03
• 0 votes

1. People
2. ...
3. Team members and groups
4. Creating custom roles and assigning agents

Hi I'm using Professional now, but is interested in Enterprise plan.  About Analytics (if Explore is enabled)May I know what's the different between "Explore permissions" and "Reports tool in Suppo...

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• john_weng 翁維澤
• Created November 23, 2021 02:32
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Zendesk use significant memory when process with Safari.

It may be a compatibility issue with the extended function "Grammarly", the issue does not occur after disabling it from Safari.

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• john_weng 翁維澤
• Created August 13, 2021 04:05
• 1 vote