John Tieu
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Total activity71
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Last activity
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Recent activity by John Tieu-
Hi, I can't seem to get the integration to update the user's Zendesk organization when their related contact account is changed in Salesforce. Is this because the integration can't use lookup field...
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We have multiple client facing dashboards, is there a way to retain the link to the new dashboard for folks who have their dashboards bookmarked?
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We're noticing this issue more lately, it started about a month ago. It happens well before 60 seconds have passed making an update, is there any other viable solution for this time out issue?
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Hi Julien Maneyrol We're seeing these spam tickets in Chinese as well. Can you clarify what you did to mitigate the issue? Did it permanently stop the spam? Thank you
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+1 This should be standard functionality out of the box.
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Andrew Dyer We've seen quite an influx on false negatives starting around October which has persisted through December. This is causing a rather significant impact to our overall CSAT by several pe...
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Thanks, Eugene. That worked.
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+1 to getting an official response from Zendesk on this, the dramatic decrease in response rate from the official workaround is troublesome. While I appreciate the workaround provided by Zulq, it's...
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+1 This is a rather frustrating experience when testing changes on any dashboard.
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Hi, Is it possible to hide a column from a table query from both the query itself and from an export? For example, in my table query I have COUNT(Tickets) as the metric and went to Chart Configura...