Vaughan

Total activity

93
Last activity

May 08, 2023 15:04
Member since

April 16, 2021 06:24
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Votes

64
Subscriptions

14

Activity overview

Latest activity by Vaughan

Vaughan commented, June 28, 2022 16:40
I would like to be able to create a workflow to notify Admins when attachments flagged. Is the malware flag an action/event that a trigger can be built around? Are any tags applied when Zendesk blo...
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- Vaughan
- Created June 28, 2022 16:40
- 3 votes
Vaughan commented, May 19, 2022 19:26
Please clarify sentence 2 of paragraph 1: "If an agent misses or declines a call then the call is routed to the next available agent." Does this imply the call is routed to the next agent "who has ...
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- Vaughan
- Created May 19, 2022 19:26
- 0 votes
Vaughan commented, March 21, 2022 20:12
I too would love an update on this feature request. Is this on the roadmap for 2022?
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- Vaughan
- Created March 21, 2022 20:12
- 0 votes
Vaughan commented, March 18, 2022 14:58
Hello DJ Buenavista Jr., Thank you for replying but no "X button" exists in the pop up, simply the option to either "remind me later" or "watch now". Below is a screenshot to help illustrate. Regar...
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- Vaughan
- Created March 18, 2022 14:58
- 3 votes
Vaughan commented, March 17, 2022 18:47
The "What's New" pop-ups are being served to Agents and non-Admin users in Zendesk. This introduces distractions to the Agent experience and is not ideal. How can the pop-ups for "What's New" be su...
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- Vaughan
- Created March 17, 2022 18:47
- 3 votes
Vaughan commented, March 15, 2022 15:13
YesterdayAll my settings were just a click awayThis time it looks like it is here to stay :(Oh I believe, in good updates To add actual substance, I find this update bothersome in multiple ways but...
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- Vaughan
- Created March 15, 2022 15:13
- 7 votes
Vaughan commented, March 15, 2022 15:13
YesterdayAll my settings were just a click awayThis time it looks like it is here to stay :(Oh I believe, in good updates To add actual substance, I find this update bothersome in multiple ways but...
- View comment
- Vaughan
- Created March 15, 2022 15:13
- 1 vote
Vaughan commented, February 28, 2022 20:22
Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) th...
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- Vaughan
- Created February 28, 2022 20:22
- 1 vote
Vaughan commented, February 28, 2022 20:17
Explore datasets aggregate a significant amount of data that would not be economical to reproduce. My hope is that Zendesk makes datasets available via API or integration tool (such as FiveTran) th...
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- Vaughan
- Created February 28, 2022 20:17
- 3 votes
Vaughan commented, December 20, 2021 21:43
Agreed. As we continue to expand globally this would be an interesting feature. Make sure to vote for this if you like it!
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- Vaughan
- Created December 20, 2021 21:43
- 0 votes