Recent searches
No recent searches

Denielle Booth
Joined Apr 16, 2021
·
Last activity Oct 27, 2021
Following
0
Followers
0
Total activity
14
Votes
0
Subscriptions
12
ACTIVITY OVERVIEW
BADGES
ARTICLES
POSTS
COMMUNITY COMMENTS
ARTICLE COMMENTS
ACTIVITY OVERVIEW
Latest activity by Denielle Booth
Denielle Booth created a post,
Hi there,
We want to be able to enforce agents to fill our required ticket fields prior to merging. It's my understanding that it's currently not possible. This would be great in being able to report on duplicates and true ticket volume for each of our GTMs (currently distinguishable by a custom ticket field). Since we're unable to require that field to be filled prior to merging, we have a lot of tickets with a null value for that field and we're unable to see how many of those are from which GTM.
Posted Oct 27, 2021 · Denielle Booth
19
Followers
22
Votes
16
Comments
Denielle Booth commented,
How do we disable this? What if we don't want a follow-up ticket to be created?
View comment · Posted Mar 11, 2021 · Denielle Booth
0
Followers
3
Votes
0
Comments