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Denielle Booth's Avatar

Denielle Booth

Joined Apr 16, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Denielle Booth

Denielle Booth created a post,

Post Feedback - Ticketing system (Support)

Hi there,

We want to be able to enforce agents to fill our required ticket fields prior to merging. It's my understanding that it's currently not possible. This would be great in being able to report on duplicates and true ticket volume for each of our GTMs (currently distinguishable by a custom ticket field). Since we're unable to require that field to be filled prior to merging, we have a lot of tickets with a null value for that field and we're unable to see how many of those are from which GTM.

Posted Oct 27, 2021 · Denielle Booth

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Denielle Booth commented,

CommentTicket automation and collaboration

How do we disable this? What if we don't want a follow-up ticket to be created?

View comment · Posted Mar 11, 2021 · Denielle Booth

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