iCard Services AD

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

Hi there,I have raised this issue in November, 2021. It is more than an year now and still no development. In Agent Workspace when a client is chatting from the mobile app, he still does not see th...

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• iCard Services AD
• Created January 16, 2023 13:40
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Display a warning before merging tickets if emails/customer don't match.

I vote for this warning message with both hands, definitely will be very helpful.

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• iCard Services AD
• Created November 01, 2022 12:08
• 0 votes

1. Agent guide
2. Additional ticket channels
3. Translating conversations in the Zendesk Agent Workspace

Hi Guys, We recently moved to the Agent Workspace interface and we got a big shock today understanding that the translation feature is not supported in the mobile app for messaging in Agent workspa...

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• iCard Services AD
• Created November 18, 2021 10:44
• 0 votes