Michael Mallinson

1. Community
2. Feedback - Ticketing System (Support)
3. Allow side conversation content to viewed via email notification

We use side conversations extensively to deal with literal side conversations that spring up when either our customer or someone from our team needs to converse with a smaller subset of people invo...

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• Michael Mallinson
• Created August 30, 2022 21:10
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Hi Nicole - no worries! Quite honestly this would be very critical for us and the way we operate, as we have several teams within our department all using Zendesk, all using side conversations quit...

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• Michael Mallinson
• Created June 23, 2020 20:46
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. As a Zendesk Admin, I want the Collaboration add-on to support markdown and placeholders so that existing agent signatures can be used in Side Conversations

Hi Nicole - is there any possibility to use system-wide signatures rather than individual profile based signatures? Or to just turn individual signatures *off* in side conversations? Currently we u...

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• Michael Mallinson
• Created June 04, 2020 19:53
• 0 votes