Brad Harris

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Any update on this request?

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• Brad Harris
• Created May 21, 2020 16:50
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

According to the What's New webinar from this morning, this feature will be called "Help Center Unified Search" and they confirmed that it will be available for all plans, not just Enterprise!

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• Brad Harris
• Created September 12, 2019 17:20
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Proactive Greeting with Pre Chat Form

It would work best for us if there was a Trigger condition like "Visitor engaged widget - yes/no". This way we could still use the proactive trigger but not let it interrupt the customer if they en...

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• Brad Harris
• Created June 28, 2019 18:55
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

Same. It's Feb, 2023 but we're seeing Week 52 2023 at the end of all of our column charts.

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• Brad Harris
• Edited February 15, 2023 17:39
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Explore recipe: Reporting on tickets received at each support email address

What a nightmare of a workaround, gonna have to do it though...

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• Brad Harris
• Created October 03, 2022 23:12
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Report on Received At Email Address

Adding my name to the list. This seems like a huge oversight and a workaround for all tickets moving forward does NOT help. I need this on a retroactive set of tickets. +1000

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• Brad Harris
• Created October 03, 2022 22:58
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add 'Remove cc' trigger/automation action

I would even be OK with removing ALL CCs on a ticket.

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• Brad Harris
• Created March 26, 2015 22:42
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

+1

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• Brad Harris
• Created March 26, 2021 00:41
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. CSS branding not applied to sign in page (Help Center)

Hey Zendesk - any update on this?

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• Brad Harris
• Created September 14, 2018 22:40
• 0 votes

1. Community
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

@... Any update...?

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• Brad Harris
• Created December 13, 2019 22:23
• 0 votes