Brad Harris

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

@Bogdan - Can it PLEASE not be just in Guide Enterprise? This is something we've all been asking for for over 6 years now. This could work like how reusing Forms in all/some Brands works now. Or wh...

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• Brad Harris
• Created April 30, 2019 20:59
• 12 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

One of our forms has multiple fields with hyperlinks directing the customer to either other articles or our T&C page. At this time, the only option for a link is the full URL, which can get quite u...

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• Brad Harris
• Created March 11, 2019 20:32
• 3 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

@... Is there any sort of update on this that you're aware of?

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• Brad Harris
• Created November 13, 2019 22:46
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

That's very disappointing to hear... We are Support Enterprise customers and a feature afforded to us is up-to 5 Brands. It would seem to me that being able to better organize content between brand...

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• Brad Harris
• Created July 29, 2019 15:51
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Looks like this feature is being planned, but unfortunately it's for Guide Enterprise customers only.  Can't describe how disappointing that is...

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• Brad Harris
• Created May 21, 2020 16:51
• 2 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Allow end users to update fields after ticket is created

@... - I would love know how you were able to pull this off as well!

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• Brad Harris
• Created March 26, 2021 00:42
• 1 vote

1. Community
2. Feedback - Ticketing System (Support)
3. Add ability to have hyperlinks in the ticket form

Any update on this request?

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• Brad Harris
• Created May 21, 2020 16:50
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

According to the What's New webinar from this morning, this feature will be called "Help Center Unified Search" and they confirmed that it will be available for all plans, not just Enterprise!

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• Brad Harris
• Created September 12, 2019 17:20
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Proactive Greeting with Pre Chat Form

It would work best for us if there was a Trigger condition like "Visitor engaged widget - yes/no". This way we could still use the proactive trigger but not let it interrupt the customer if they en...

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• Brad Harris
• Created June 28, 2019 18:55
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Calendar week 52

Same. It's Feb, 2023 but we're seeing Week 52 2023 at the end of all of our column charts.

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• Brad Harris
• Edited February 15, 2023 17:39
• 0 votes