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Sarah Pham
Joined Apr 16, 2021
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Last activity Oct 22, 2021
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Latest activity by Sarah Pham
Sarah Pham commented,
Hi,
I would like to follow up on Scott Hartmans third question as well please:
3.) Average duration- Does this include IVR & wait time? Or only the time the customer is actually speaking with an agent?
Thanks!
View comment · Posted Feb 24, 2021 · Sarah Pham
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Sarah Pham commented,
Hi I would be interested in that update too.
Thanks,
View comment · Posted Feb 23, 2021 · Sarah Pham
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Sarah Pham commented,
Thanks Taylor, i have created the query as per above without knowing the time tracking app is required. It still gives me output, are you able to advise what data I am looking at?
View comment · Posted Feb 15, 2021 · Sarah Pham
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Sarah Pham commented,
Hi, if i dont have the time tracker app and still use this recipe what exactly will the report show?
View comment · Posted Feb 11, 2021 · Sarah Pham
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