Maky

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi Stacy Win Did you solve your problem?  Regards. Maria

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• Maky
• Created January 10, 2023 16:52
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi again Stacy! You can solve this in this way: 1. Add tags to your web widget associated with the " specific sites on the software" For example; you have a games site therefor you use the tag "gam...

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• Maky
• Created December 21, 2022 08:42
• 0 votes

1. Agent guide
2. Customer management and profiles
3. Updating ticket requesters and organizations

Hi @... How can I automatically change the ticket organization for a user who has many organizations depending on the type of request using triggers? I was trying to do it using organization tags o...

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• Maky
• Created December 20, 2022 16:39
• 0 votes

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

Hi @Stacy win (there are 5 different Stacy Win!) You can add a custom field to your web widget with the list of the orgs that you have on your instance, then with a trigger when the request in comi...

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• Maky
• Edited December 19, 2022 17:26
• 0 votes

1. Web Widget
2. Web Widget advice and troubleshooting
3. What language do my customers see the widget in on my website?

Hi Beto I try to use this greeting like the API page mentioned above:           prechatForm: {          greeting: {            '*': 'By starting the chat with us you agree to the Privacy Policy, as...

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• Maky
• Edited December 14, 2022 17:01
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Announcing Macros keyboard shortcut - We need your feedback :)

Hi Amisha Sharma Thank you! For us this feature is fantastic! Maria

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• Maky
• Created December 01, 2022 08:44
• 1 vote

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Feature Request: Capability to suppress the "Operating hours have started" Notification

Hi Ayush. This is not a solution! there should be a check mark where I can enable or disable it as an administrator in chat configurations. I hope that Zendesk will take into consideration to solve...

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• Maky
• Created November 02, 2022 15:52
• 2 votes

1. Agent guide
2. Ticket automation and collaboration
3. Creating side conversations

Hi again. I found it but you have to fix it in this article: Recommendations about side conversations Maria

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• Maky
• Created October 12, 2022 15:31
• 0 votes

1. Agent guide
2. Ticket automation and collaboration
3. Creating side conversations

Hi! This link is broken: Recommendations about side conversations. Maria

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• Maky
• Created October 12, 2022 15:28
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Whatsapp Integration - Messages not delivered

Hi Christine Felicia You are right, the problem is the 24 hours... We now have the problem that we cannot send the message offline with the migration to Agent Workspace.  You can see here my post i...

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• Maky
• Created October 02, 2022 19:10
• 0 votes