Maky
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Total activity132
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Last activity
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Activity overview
Latest activity by Maky-
Maky commented,
Hi Lisa Kelly I solved the problem! I tell you what happened to me; the groups inherited from the old instance before the switch to the agent workspace did not work for the chat transfer, they only...
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Maky commented,
Hi guys! I have this problem when the chat is transfer to another agent: "End chatThis will close the current session. Would you still like to end the chat?" I have all as Zendesk Admin PCK said he...
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Maky commented,
Hi @jess And if you use a trigger when tag "zopim_chat_end" is present and send to you an email? Currently I'm using a view where I see the tickets of the finished chats by filtering with this tag....
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Maky commented,
Hi @... Has anyone found the solution? I have the same problem here. Thanks. Maria
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Maky commented,
Thanks Toby Sterrett! That could be a method to update the communication to third parties involved in the ticket issues without doing it manually. Thanks again. Maky
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Maky commented,
Hi @..... there is a way to add in the side conversation by email what was written in the ticket once a public or private answer arrives? The problem is that if I add a side conversation, a new sid...
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Maky created a post,
Can I edit the ticket confirmation message from the Web Widget?
AnsweredHello everyone! I have a Client that doesn't like the send request confirmation: How can I satisfy him? any solution or workaround? Thank in advance! Maky
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Maky commented,
Hi everyone! Some workaround founded? Thanks! Maky
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Maky commented,
Hi again Eyal Fein: But if you want to get it on the chat widget you have to use concierge on the chat script configuration: chat: { departments: { enabled: [''], ...
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Maky commented,
Hi Eyal Fein On the Brand Logo! Here! :) Maria