Yaaz Dabiri

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

Hi Nadia,  Thanks for your question. There area a couple different ways you can make sure the response is added as an internal comment and not a public comment:   Through the Mail API By turning ...

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• Yaaz Dabiri
• Created May 09, 2016 16:48
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

Thanks for your post Mike! We'll have more information coming from our Product team regarding your notifications roadmap question.  In the meantime, here are some potential avenues for setting up n...

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• Yaaz Dabiri
• Created April 28, 2016 22:10
• 0 votes

1. Community
2. Zendesk on Suite best practices
3. Fine Tuning: Effective team communication in your support organization

Welcome to this Fine Tuning discussion! Please post your questions and comments below and I'm happy to answer them! 

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• Yaaz Dabiri
• Created April 28, 2016 15:14
• 0 votes