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C.W. Holeman III

Joined Apr 16, 2021

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Last activity Jan 07, 2025

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ACTIVITY OVERVIEW

Latest activity by C.W. Holeman III

C.W. Holeman III commented,

CommentAnnouncements

Cécile Luft is very correct. Y'all have made changes to ensure that there is space wasted by toolbars on all four sides of the editor. That is truly insane, and an unbelievable waste of space. Seriously, can y'all pick a side or two, and move all the buttons to one place? Your product team must either never use a laptop, or never write articles... Some of us have to do both of those on a daily basis.

I mean, look at this: (And yes, I know you can collapse the side bar, but even then, it's using up a bar. You have 3 other sides to move those buttons on the bottom to. Please do so.

View comment · Edited Jan 06, 2024 · C.W. Holeman III

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C.W. Holeman III commented,

CommentAnnouncements

In addition to the Templates mentioned above (and YES PLEASE to those), having the ability to change the default settings would be a real life saver. For example, we never allow comments, but have to remember to un-check that option for every single article. It's a real pain!

View comment · Posted Dec 21, 2023 · C.W. Holeman III

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C.W. Holeman III commented,

Community comment Feedback - Ticketing system (Support)

People have been begging for a solution for this problem for five whole years. Half a decade! It is absolutely absurd that such a basic piece of functionality does not exist in the first place. Let alone after five years of people actively asking for it. The inability to clear a value from a field is so basic, but it should've been the first thing that was created when setting up fields. Set a value, remove the value. This is very basic. How is it possible that this is still not implemented? Zendesk is old enough to drink in Germany. And yet we still can't clear a date value?

View comment · Posted Aug 10, 2023 · C.W. Holeman III

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C.W. Holeman III commented,

CommentWorking with articles in the knowledge base

David Bjorgen

You've pretty much nailed the gaping holes.

View comment · Posted Nov 27, 2021 · C.W. Holeman III

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C.W. Holeman III commented,

CommentWorking with articles in the knowledge base

The most useful function of Content Blocks would be to allow us to permission various pieces of an article backed on client org/etc. Will/When will permissioning be supported

Example:
 
Content block 1 (permissioned to Diamond clients) "Support is offered 24/7 at this phone number:..."
 
Content Block 2 (permissioned to silver clients): "Support is available Mon-Fri. 6am - 6pm."
 
Is this supported? If not, will it be?
 
Also, needing to edit Content Blocks from within an article is kind of a hassle.

View comment · Posted Oct 06, 2021 · C.W. Holeman III

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