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chaks.chigurupati

Joined Apr 16, 2021

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Last activity Jan 31, 2025

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ACTIVITY OVERVIEW

Latest activity by chaks.chigurupati

chaks.chigurupati commented,

Community comment Feedback - Ticketing system (Support)

My two cents: Implementing this feature would be against Zendesk's self interest. If light agents can tag other light agents or agents, a zendesk customer can simply go for a subscription with just one agent seat and every one else as light agents. That one agent account can be programmatically controlled to interact with end users, thereby saving a ton of money on subscription cost. 

View comment · Posted Jan 31, 2025 · chaks.chigurupati

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chaks.chigurupati commented,

CommentSetting up Zendesk Guide

Securiti offers an offline scanner for cookies that are dropped conditionally. Please check us out at https://securiti.ai/privaci/cookie-consent-management/

View comment · Posted Jun 13, 2022 · chaks.chigurupati

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chaks.chigurupati commented,

CommentSetting up Zendesk Guide

@...: May I request you to add a reference to  to Securiti's Consent Management platform as well? 

https://securiti.ai/privaci/cookie-consent-management/

Thank you.

View comment · Posted Dec 15, 2021 · chaks.chigurupati

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chaks.chigurupati commented,

Community comment Feedback - Ticketing system (Support)

Light agents should be able to tag other light agents when a particular internal triage is handed over from one dev team to another dev team.  Currently light agents have to pester the agents to add another light agent as CC to the ticket - it introduces unnecessary friction and a waste of time.

View comment · Posted Jan 13, 2021 · chaks.chigurupati

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