Ajohn

The improvements in the new ticket conversation have affected how code blocks are now displayed.

Earlier the code blocks were easy to identify but now it simply looks like plain text inside a box.

I think the background color scheme should be properly changed which can help to distinguish the code blocks.
 

We all would really appreciate it if the Zendesk product team consider enabling editing the private(internal) comments.

Internal comments are only used within the team to keep a note of the progress made. This functionality really provides a better experience to the users who use Zendesk