Hi Robin,

It seems I can't add more than one tag to the "field options" section of the about custom field, right? This is what I want to do:

I've set up several categories with subcategories in the about field and I want to create reports based on the tags assigned to each one, but you can only report on the "end point" of a category branch. For example:

System::Agreement::Notifications::Email::Notification not sent

Has an "email_not_sent" tag assigned and I can make a report that will show me all tickets classified in this branch, but if I want to make a report that shows all tickets in the following partial branch: System::Agreement::Notifications, how would I go about it? any ideas?

I was thinking about adding different tags representing each of the categories/subcategories of that branch you selected but I think I can't add more than one tag.

Thanks,

Julian