Riah Lao
-
Total activity171
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes23
-
Subscriptions100
Activity overview
Latest activity by Riah Lao-
Riah Lao commented,
Hi, does {{ticket.description}} includes the customer's attachment?
-
Riah Lao commented,
Hi, Thanks for your inputs Sydney Neubauer. We actually did not use the trigger anymore as we changed requirements. Instead of checking for ticket group, we want to fire it only for top agent perfo...
-
Riah Lao commented,
Hi Sydney Neubauer, That kinda worked, but the signature is also displayed at the end of the entire thread. The dc markups are not displayed correctly too. This worked before when the dc placehold...
-
Riah Lao commented,
Hi Austin Killey or anyone who can help, We use 2 dynamic contents for the agent signature and we want to show different dc2 signature depending on the Ticket group. Ticket group=ABC: Sincerely,...
-
Riah Lao commented,
When will this be available?
-
Riah Lao commented,
Hi, when is Generative AI for Knowledge Base be available? Thanks
-
Riah Lao commented,
Is this something that Zendesk can offer as out of the box functionality (via view condition) without needing to do extra step to create trigger etc.
-
Riah Lao commented,
Hi, Is this still not possible?
-
Riah Lao commented,
Hi, If the user redacted some PII, does the call to OpenAI send the redacted or unredacted/original content when the user clicks the Generate summary button?
-
Riah Lao commented,
Is it possible to add and capture the tag from the trigger but based on the ticket assignee?