Riah Lao

Total activity

63
Last activity

May 18, 2022 00:34
Member since

April 16, 2021 05:02
Following

0 users
Followed by

0 users
Votes

5
Subscriptions

36

Activity overview

Latest activity by Riah Lao

Riah Lao commented, May 17, 2022 20:29
Is there a way to limit search for agents so they do not cherry pick tickets?
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- Riah Lao
- Created May 17, 2022 20:29
- 0 votes
Riah Lao commented, May 13, 2022 23:00
Hi, We are interested on this but why is it limited to customers without Chat support?
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- Riah Lao
- Created May 13, 2022 23:00
- 0 votes
Riah Lao commented, May 03, 2022 19:05
Hi, any updates on this please?
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- Riah Lao
- Created May 03, 2022 19:05
- 0 votes
Riah Lao commented, May 03, 2022 19:00
Hi, We are interested to sign up for this but we have Chat support enabled. Curious why we are not eligible to participate? Thanks
- View comment
- Riah Lao
- Edited May 03, 2022 19:00
- 1 vote
Riah Lao commented, April 28, 2022 22:54
As admin, is it possible to see personal macros/shortcuts created by agents?
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- Riah Lao
- Created April 28, 2022 22:54
- 0 votes
Riah Lao commented, April 20, 2022 16:45
Any update on ability to use Dynamic content for chat shortcuts?
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- Riah Lao
- Created April 20, 2022 16:45
- 3 votes
Riah Lao commented, April 20, 2022 16:41
How can we add CC to a macro? I can only see Add Follower in the action.
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- Riah Lao
- Created April 20, 2022 16:41
- 0 votes
Riah Lao commented, April 08, 2022 23:07
Hi, any update to this?
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- Riah Lao
- Created April 08, 2022 23:07
- 0 votes
Riah Lao commented, April 05, 2022 20:10
Hi, Is it still not possible to restrict agents from editing tags but allow the macro to add the tag if they apply it?
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- Riah Lao
- Created April 05, 2022 20:10
- 0 votes
Riah Lao commented, March 29, 2022 23:57
Hi, 1. Is there a way to "escape" or what to replace single quote ' within the if else condition? For example: {% if ticket.brand.name == 'XYZ's' %} 2. Does "else if" work? Thanks, Riah
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- Riah Lao
- Created March 29, 2022 23:57
- 1 vote