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Vahe Khumaryan's Avatar

Vahe Khumaryan

Joined Apr 16, 2021

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Last activity Dec 05, 2024

Creator Support Operations Manager at Picsart

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ACTIVITY OVERVIEW

Latest activity by Vahe Khumaryan

Vahe Khumaryan commented,

Community comment Feedback - Chat and Messaging (Chat)

really needed for order screenshots

View comment · Posted Dec 05, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Ticketing system (Support)

Hi Zendesk team. It's been more than a quarter after the last update here. Do you probably have an update on timeline? This would greatly optimize our own planned effort if know exactly whether Zendesk commits to resolving this security vulnerability asap. 

View comment · Edited Nov 14, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Admin Center

this is a must have to track the system automations uptime

View comment · Edited Jul 30, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Q&A - Tickets and email

Here is a workaround

 

1. Duplicate the macro and the DC item, make sure you have put the new DC item into the new macro. 

2. Provide explicit HTML formatting instead of the current text. For example use
for new lines. 
Like this:

Hello



Your issue is solved.



Best,

Agent

View comment · Posted Jul 16, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Q&A - Tickets and email

Hi Zendesk team. Can you please provide an update on when approximately we can expect a change to the bulk editing experience that will keep DC items formatting consistent?

View comment · Posted Jul 16, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Discussion - Success with Zendesk

I think there is a significant difference in one's approach to metrics in Zendesk, whether you have or have no operational capacity to maintain complex dashboards and reports (tagging triggers if any, and so forth). One should first answer this question: if I need to have +1, +2, etc team members focusing solely on QA, or data moving forward to have a complete control on what's going on with the rest of the team performance, does this effort pay off? The answer may depend both on the scale of the product / service and consequently the volume of requests, and the size of the team and other factors. I believe there is a threshold, which I honestly find hard to define for the moment, not passing which would rather incentivize you as a support manager to stick to default time metrics, maximum + SLA feature in Zendesk and the default dashboards. 

View comment · Posted Jun 26, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Team Zendesk. Can you please specify what do we do to replace this native trigger and setting with our own, one that we can customize?
We need a list of all the actions the settings toggle and conducts behind the scenes. 

View comment · Posted Jan 22, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Chat and Messaging (Chat)

I am just about to migrate to Messaging. I noticed this before but I thought it just can't be, makes no sense, maybe I am getting something wrong with settings etc..

Of course we need to see all conversations with the bot irrespective whether an escalation occurs or not, how else should we be able to evaluate bot performance and improve it..

View comment · Posted Jan 17, 2024 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Chat and Messaging (Chat)

Hi Zendesk product team. Do you have any good news on this?

View comment · Posted Nov 20, 2023 · Vahe Khumaryan

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Vahe Khumaryan commented,

Community comment Feedback - Apps and integrations (Platform)

A native solution by Zendesk would be great, taken that extensions like Grammarly affect ticket view behaviour even in Chrome

View comment · Posted Nov 08, 2023 · Vahe Khumaryan

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