Roberta Balaita

The setting inside my account is slightly different from how presented in this article. For those of you who have it the same, this is how I have deactivated the chatbot form the help centre pages:

1.

 

2. When in admin console

Dear Zendesk Team, 

 

Please advise:

1. Can I remove the option TALK TO A HUMAN ?  - I do not want this option to EVER APPEAR unless I choose so. I need to be able to close some of my flows with a start over option only - they are purely informational flows, I do not want customers to be able to contact me via chat at the end of these flows. It is very inconvenient not having the power of decision on how your flow ever ends (unless you choose to connect to an agent option of the flow). 

 

2. Nabia asked a question that remained unanswered. I have the same concern. I would like to provide this chatbot in the app I created and create a ticket based on the information logged in from the app/ particular app screen when users are connected to the agent through the chatbot. Is it possible?

If not, what integration shall I use, what app from your marketplace can do this? Can maybe Twilio be a good option?

3.  We have the Enterprise plan, In Admin>Billing I see the following information about answer bot: Answer Bot / Add-on / 50 resolutions per month.   Please correct me if I misunderstand. This means:

A. Answer bot supports FOR FREE only 50 customer queries per month (can be used 50 times only? True / False)

B. What happens after these 50 resolutions per month end?

 

4. Can the flow that I am using inside an organization (flowbuider) be copy-pasted (automatically transferred)  to another one of my organizations? supposing I do not have to build everything all over again. E.g: I have 5 organizations. I need to have the same flow in all of them.

 

5. Can I personalize the aspect of the answer bot? If yes, how? (tried already but did not manage)

A. If yes, can I personalize the aspect of each answer bot based on the Organization? E.g: I have 5 organizations. I need to apply distinct organization branding for each of them