Brandon Meyer

Voted for and added comment for this feature request. And BTW - The excuse to "save us from ourselves" is both disrespectful and insulting to the admins. ANY FEATURE can be used negatively.

Why is this still not a feature? The lazy excuse by the moderator in the forum post indicates Zendesk's lack of understanding when customers use their triggers. If I have 20 triggers and I want non-customer emails to not go through all the triggers I should be able to set it to not use all triggers if it matches my criteria. 

The excuse to "save us from ourselves" is both disrespectful and insulting to the admins. ANY FEATURE can be used negatively.