Ellen Livengood
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Last activity
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Activity overview
Latest activity by Ellen Livengood-
Ellen Livengood commented,
Hello Zendesk - I am trying to do something that I would consider pretty basic, but I am struggling to figure it out. I would like to create a report that breaks down our "less than solved" ticke...
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Ellen Livengood commented,
Hi Dave, that link goes to this article :) The recipe above allows me to see how many tickets exist that have the tag (macro) applied. I want to see how many times the tag (macro) was applied in a ...
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Ellen Livengood commented,
I would like to do a report that tracks how many times a macro is used over time (weekly). The macro applies a tag, so the idea would be to count the number of tickets the tag was added to. Is this...
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Ellen Livengood commented,
I don't see this dashboard in my Explore instance (Enterprise), is there something I need to do to get it to show up?
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Ellen Livengood commented,
@... thanks for the tip about creating a calculated attribute - however, I am getting this error, can you help?:
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Ellen Livengood commented,
On-hold status is not what I mean - I literally just want to report on how long it takes for the partner to respond to the ticket. Not how long it is in Pending/On-Hold state overall. In other word...
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Ellen Livengood commented,
Can someone help me figure out how to report on "first reply time (hrs)" for end users? Our scenario - we use Zendesk for 2-way ticketing. So we open outreach tickets on our partner end-users' beh...