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Lucky Herzberger
Joined Apr 15, 2021
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Last activity Nov 01, 2021
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Latest activity by Lucky Herzberger
Lucky Herzberger commented,
Thanks, Lotus Themes! We couldn't get our Help Center where it is today without your help. We recommend your services whenever we can.
View comment · Posted Aug 25, 2017 · Lucky Herzberger
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Lucky Herzberger created a post,
Table formatting seems to be a struggle for a lot of Zendesk admins/agents. We designed our own Zendesk Help Center theme and had such a headache with the tables that we added default table formatting to the CSS file and can just override horizontal alignments and add any simple text formatting (bold, italics, etc.) and such in the WYSIWYG editor, as needed.
I've added the code we use for our table formatting below, if helpful. Adding that padding line (where the arrow is pointing) helped prevent our table details from running into the borders. It was added to the "td" section.
Now this is how our tables look in the WYSIWYG editor (note that I did change the first row to be a Header row from within the WYSIWYG editor and kept the rest as Body rows):
And this is how the same table looks when it's published:
Hope this helps someone having issues. We've actually appreciated the standard formatting so our articles look consistent. However, it would be nice to have some better variation from within the editor.
UPDATE IN JUNE 2020
@... posted a Feature Request for this at the link below.
If you would like to see this feature please head over there and show your support. Make sure to add an upvote and comment even if it is simply a +1.
Posted Aug 23, 2017 · Lucky Herzberger
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Lucky Herzberger commented,
As a side note, I did see that tables in the WYSIWYG editor now have a drag-and-drop column width adjustment, which was great to see - improvements are being made on the front-end!
View comment · Posted Jan 10, 2017 · Lucky Herzberger
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Lucky Herzberger commented,
@Paul Lee: We actually had a 3rd party (Lotus Themes) work up our entire CSS file (plus any template/JS files) so I'm not 100% familiar with all of the code. The snippet image that I added to my comment on September 7 of last year was what I know of the CSS table code - but there may be more I'm unfamiliar with. I'm not great at coding and only dabble, so I let a pro build out our theme for us and just made minor adjustments, where needed, to perfect it.
I do highly recommend using them, if you're in the market for some assistance in that area. Lotus Themes is very affordable and they have great support. The cost more than compensated for the time/headache that would've been involved to do it all on our own.
Good luck getting your Zendesk theme where you want it to be!
View comment · Posted Jan 10, 2017 · Lucky Herzberger
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Lucky Herzberger commented,
Marybeth, the way I found to do it in the WYSIWYG is to put the cursor in the header cell of the column, select the Cell Properties and change the width there. That change affects the entire column. It may not be restricted to the header cell, that's just how I do it. I've not explored it beyond that point, but that could be a viable "bandaid" for now.
View comment · Posted Oct 21, 2016 · Lucky Herzberger
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Lucky Herzberger commented,
Michael - we narrowed our page margins in the design files, partially for that reason. There was too much real estate not being used.
Not only did this help with our tables, but it makes our articles much easier to consume. We also made our tables responsive by manipulating the CSS file. This allows the columns to auto-adjust based on the content, as well as when viewing from a mobile device.
I've come to learn that most of these types of changes get pushed back to the customer to make changes themselves, as they see fit. We've made A LOT!
Our internal resources were not available to help with our theme customizations, so we used a 3rd party (Lotus Themes) who designs/customizes Zendesk themes. We selected one of their standard themes and then customized the mess out of it! :-)
They were great to work with, quick, efficient, creative, responsive, thorough, patient, and (best of all) cost-effective. They're small, but really know what they're doing. I highly recommend them to anyone needing help with customizations of their Zendesk Help Center.
Good luck, all!
View comment · Posted Sep 21, 2016 · Lucky Herzberger
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Lucky Herzberger commented,
This may or may not be helpful...
We designed our own theme and had such a headache with the tables that we added standard table formatting to the CSS file and can just override horizontal alignments and any simple text formatting (bold, italics, etc.) and such in the WYSIWYG editor, as needed.
I've added the code we use for our table formatting below, if helpful. Adding that padding line (where the arrow is pointing) helped prevent our table details from running into the borders. It was added to the "td" section.
Now this is how our tables look in the WYSIWYG editor (note that I did change the first row to be a Header row from within the WYSIWYG editor and kept the rest as Body rows):
And this is how the same table looks when it's published:
Hope this helps someone having issues. We've actually appreciated the standard formatting so our articles look consistent. However, it would be nice to have some better variation from within the editor.
View comment · Posted Sep 07, 2016 · Lucky Herzberger
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Lucky Herzberger commented,
We added our formatting in the code (for the most part) so it happens on the back end and is not really visible in the WYSIWYG Editor. However, the issue I come across (similar to Samantha's comment) is how to edit the width of columns within the Editor. These columns need to be of variable width, and they don't seem to auto-adjust based on the width of the text within the column.
The auto-formatting seems to take the total width of the table and divide that evenly over each column. With that in mind, what is the best way to make some wider and some narrower, based on the content of the column? I've played with the table/row/column/cell properties and can't seem to get it to work.
View comment · Posted Jan 13, 2016 · Lucky Herzberger
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