ModeratorWes

1. Community
2. Feedback - Help Center (Guide)
3. Enable custom ticket field columns to be added to the request table in Help Center my activities page

+1 - The more options we have the better.  Showing custom fields would be great.

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• ModeratorWes
• Created May 31, 2014 03:54
• 15 votes

1. Community
2. Zendesk Suite Q&A
3. How do I remove sections/categories from the help center?

Deleting categories and sections Warning: Deleting a category or section permanently deletes all child elements of the parent. In other words, if you delete a section, all the articles in the sect...

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• ModeratorWes
• Created May 06, 2014 19:40
• 1 vote

1. Community
2. Feedback - Help Center (Guide)
3. Feature Request: Add a notification banner to Help Center

@... - Glad to see this still being used 4 years later.  It looks like they killed my account when I left the Moderator program so if you need any changes performed in my original post just let me ...

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• ModeratorWes
• Created June 08, 2020 14:19
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Help Center Tip: Add an arrow to scroll back to the top of the page

Ifra Saqlain - Thanks for the updated code! 

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• ModeratorWes
• Created July 13, 2021 19:28
• 1 vote

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Pierre Lazarus - Glad to hear this not only saved you time but some money as well.  That's what this community is all about sharing ideas and enhancing the system for our end users.  Best of luck t...

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• ModeratorWes
• Created September 27, 2022 12:37
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

Stuart Buddrige - Sorry but I can no longer assist as I don't have access to Zendesk anymore as my organization moved to a different product that was built for K12.  The best person to ask would be...

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• ModeratorWes
• Created September 26, 2022 13:02
• 0 votes

1. Community
2. Tips from users - Zendesk Suite
3. Adding a notification banner to your Help Center v2

WOW six years and it still works :-) Trapta Singh - Thanks for helping out!! Brett Bowser & Christopher Kennedy - I created this solution 6 years ago when the Help Center was just a baby to fill a ...

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• ModeratorWes
• Edited September 15, 2022 13:44
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Add HTML to the Category Description

@Peter - Can you give me a little more details on what you are trying to accomplish.  You can easily style things using JQuery if needed but I would always try and style with CSS first.

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• ModeratorWes
• Created February 12, 2016 13:59
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hyperlinking Help Center Categories

@Michael - Below is some JS code that will allow you to link a category to an external link.  You will still need an dummy section and dummy article for the Category to show. https://gist.github.c...

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• ModeratorWes
• Created July 10, 2015 15:16
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Hyperlinking Help Center Categories

Hi Carrie - Are you still having issues with the code or were you able to get everything working  

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• ModeratorWes
• Created July 25, 2016 17:23
• 0 votes