David PO - Transcom
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Total activity32
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Last activity
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Activity overview
Latest activity by David PO - Transcom-
David PO - Transcom commented,
We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unava...
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David PO - Transcom commented,
This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...
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David PO - Transcom commented,
Elissa Tikalsky Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is t...
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David PO - Transcom commented,
Adding a question to do, should we even be able to select the Chat department with an if statement here?
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David PO - Transcom commented,
Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department. When the visitors request a chat through thi...
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David PO - Transcom commented,
Dion We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at thi...
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David PO - Transcom commented,
adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"
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David PO - Transcom commented,
How are we still waiting for this!!?
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David PO - Transcom commented,
This is fixed now right?
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David PO - Transcom commented,
+1