David Karlsson
CX Product Owner of Zendesk Solutions at Transcom • Transforming digital operations worldwide • Innovating CX and AX-driven solutions • Managing agile product and service delivery Let's connect! https://www.linkedin.com/in/david-karlsson/
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Recent activity by David Karlsson-
We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unava...
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This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...
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@... Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is that only th...
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Adding a question to do, should we even be able to select the Chat department with an if statement here?
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Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department. When the visitors request a chat through thi...
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Dion We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at thi...
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adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"
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How are we still waiting for this!!?
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This is fixed now right?
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This one should be obvious!