Phil

CX Product Owner of Zendesk Solutions at Transcom • Transforming digital operations worldwide • Innovating CX and AX-driven solutions • Managing agile product and service delivery Let's connect! https://www.linkedin.com/in/david-karlsson/

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46
Last activity

May 30, 2023 08:26
Member since

April 16, 2021 05:06
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Recent activity by Phil

Karen Hynes This sort of metric should be across all Zendesk products. Linked to the logged in agent user.Our use cases are mainly to track productivity based on a multitude of statuses. So I'd be ...
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- Phil
- Created May 30, 2023 08:26
- 0 votes
We need this.On multiple clients, we've had to mitigate this with temporary solutions using tagging logic to determine if the webhook was fired successfully or not. But it's not very scaleable.
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- Phil
- Created February 24, 2023 13:08
- 1 vote
Hi,I do believe this is needed at least for Macro usage.Some repetitive work may require small-sized PDF:s, sheets, or similar. For example, return labels to be added in Macro as an attachment action.
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- Phil
- Created February 08, 2023 09:06
- 0 votes