David Karlsson

CX Product Owner of Zendesk Solutions at Transcom • Transforming digital operations worldwide • Innovating CX and AX-driven solutions • Managing agile product and service delivery Let's connect! https://www.linkedin.com/in/david-karlsson/

Total activity

46
Last activity

May 30, 2023 08:26
Member since

April 16, 2021 05:06
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8
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24

Comments

Votes on activity by David Karlsson

We need this.On multiple clients, we've had to mitigate this with temporary solutions using tagging logic to determine if the webhook was fired successfully or not. But it's not very scaleable.
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- David Karlsson
- Created February 24, 2023 13:08
- 1 vote
This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...
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- David Karlsson
- Created February 01, 2022 10:49
- 1 vote
@... Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is that only th...
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- David Karlsson
- Created December 20, 2021 11:26
- 1 vote
This one should be obvious!
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- David Karlsson
- Created December 10, 2020 22:06
- 1 vote