David Karlsson
CX Product Owner of Zendesk Solutions at Transcom • Transforming digital operations worldwide • Innovating CX and AX-driven solutions • Managing agile product and service delivery Let's connect! https://www.linkedin.com/in/david-karlsson/
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Total activity46
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Last activity
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Activity overview
Latest activity by David Karlsson-
David Karlsson commented,
Karen Hynes This sort of metric should be across all Zendesk products. Linked to the logged in agent user.Our use cases are mainly to track productivity based on a multitude of statuses. So I'd be ...
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David Karlsson commented,
We need this.On multiple clients, we've had to mitigate this with temporary solutions using tagging logic to determine if the webhook was fired successfully or not. But it's not very scaleable.
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David Karlsson commented,
Hi,I do believe this is needed at least for Macro usage.Some repetitive work may require small-sized PDF:s, sheets, or similar. For example, return labels to be added in Macro as an attachment action.
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David Karlsson commented,
We just started using the consent service from ConsentManager.net. Though, their consent script seems to be overriding the Zendesk Widget (Classic) script entirely. Meaning that the widget is unava...
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David Karlsson commented,
This is hilarious. So in reports, we can get email addresses of verified end-users calling, but not their phone number? Is there really no want in query builder where we can see the phone numbers o...
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David Karlsson commented,
@... Using SetHelpSuggestions API method, we attempt to have labeled articles show up in the widget on-click. i.e. zE.setHelpCenterSuggestions({ labels: ['label1'] }) The issue here is that only th...
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David Karlsson commented,
Adding a question to do, should we even be able to select the Chat department with an if statement here?
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David Karlsson commented,
Greg Katechis by debugging the console tell us our script runs as expected, going through the if statement, tho non of them selects the chat department. When the visitors request a chat through thi...
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David Karlsson commented,
Dion We are attempting to select the department in js based on the tags present. However doing so, our script fails and returns no selected visitor department.. Could you help us have a look at thi...
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David Karlsson commented,
adam birbeck Have you tested forcing the Requester language as a Trigger action? E.g. conditions might be Ticket created/updated and Channel Is "French email address/widget etc"