Unir
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Total activity52
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Last activity
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Activity overview
Latest activity by Unir-
Unir commented,
We can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings. As we g...
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Unir commented,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...
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Unir commented,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...
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Unir commented,
You can get the full list in the dropdown "Time zone" when you try to add a new Schedule inm Admin Center. The url access should be like: https://<your_domain>.zendesk.com/admin/objects-rules/rules...
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Unir commented,
We can create custom real-time reports integrated in Zendesk using Zendesk API even crossing any data set, including search, column sorting, excel download or excel periodic mailings. Here there's ...
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Unir commented,
We can not make a custom dashboard via API without cost, our work has a value. If you are stil interested we can define the details.
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Unir commented,
If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...
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Unir commented,
Hi, Your formulas indexes are wrong. Using SUBSTR with example date "2022-11-21T15:19:18": SUBSTR(DS Outbound call time), 0,4) with this one you get "2022" (year) SUBSTR(DS Outbound call time), 5,7...
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Unir commented,
Hi, Yoi can convert it first to Date with: DATE(_year,_month,_day,_hour,_minute,_second) And then convert it to Timestamp with: DATE_TO_TIMESTAMP(_date) To get the "year", "month", "day", "hour", "...
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Unir commented,
Hi Mick, We missed the reply, sorry. Yes, that is the feature that we had in mind. Our agents noticed it would be very helpful when they receive multiple questions in a row during a chat. This feat...