Preventium Health - Websays

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Live Data Dashboard Customization

We can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel download or excel periodic mailings. As we g...

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• Preventium Health - Websays
• Created January 03, 2023 10:10
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Will Explore include actual ticket comments?

If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...

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• Preventium Health - Websays
• Created December 20, 2022 15:02
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Explore Datasets

If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...

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• Preventium Health - Websays
• Created December 15, 2022 11:47
• 1 vote

1. Community
2. Zendesk APIs
3. Which definition is used for "time_zone" of Schedules API ?

You can get the full list in the dropdown "Time zone" when you try to add a new Schedule inm Admin Center. The url access should be like: https://<your_domain>.zendesk.com/admin/objects-rules/rules...

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• Preventium Health - Websays
• Created December 15, 2022 11:39
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Let me see the the Last Sync Time on a Dashboard

We can create custom real-time reports integrated in Zendesk using Zendesk API even crossing any data set, including search, column sorting, excel download or excel periodic mailings. Here there's ...

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• Preventium Health - Websays
• Created December 15, 2022 11:13
• -1 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

We can not make a custom dashboard via API without cost, our work has a value. If you are stil interested we can define the details.

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• Preventium Health - Websays
• Created December 15, 2022 08:26
• 1 vote

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Create Query from two different datasets

If anyone is interested in this feature we can provide custom real-time reports integrated in Zendesk using Zendesk API so we can cross any data source, including search, column sorting, excel down...

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• Preventium Health - Websays
• Created December 14, 2022 11:26
• 2 votes

1. Community
2. Zendesk Suite Q&A
3. How can I convert a text having a timestamp format to a timestamp?

Hi, Your formulas indexes are wrong. Using SUBSTR with example date "2022-11-21T15:19:18": SUBSTR(DS Outbound call time), 0,4) with this one you get "2022" (year) SUBSTR(DS Outbound call time), 5,7...

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• Preventium Health - Websays
• Created December 01, 2022 13:19
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. How can I convert a text having a timestamp format to a timestamp?

Hi, Yoi can convert it first to Date with: DATE(_year,_month,_day,_hour,_minute,_second) And then convert it to Timestamp with: DATE_TO_TIMESTAMP(_date) To get the "year", "month", "day", "hour", "...

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• Preventium Health - Websays
• Created December 01, 2022 11:47
• 0 votes

1. Community
2. Feedback - Chat and Messaging (Chat)
3. Nested responses in Zendesk

Hi Mick, We missed the reply, sorry. Yes, that is the feature that we had in mind. Our agents noticed it would be very helpful when they receive multiple questions in a row during a chat. This feat...

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• Preventium Health - Websays
• Created May 05, 2022 07:05
• 0 votes