SISTEMA
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Total activity35
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Last activity
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Activity overview
Latest activity by SISTEMA-
SISTEMA commented,
Hi Mick, We missed the reply, sorry. Yes, that is the feature that we had in mind. Our agents noticed it would be very helpful when they receive multiple questions in a row during a chat. This feat...
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SISTEMA created a post,
Exporting Team member list
Hello, The new team members page is nice but we greatly miss the option to export to CSV the list of all team members without having to use apps like Exporter that require payment. It's very impor...
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SISTEMA commented,
Retaking Trina's observation, I concur: the possibility to filter by multiple departments is very important. We have the same issue, with many departments divided per markets and sometimes we just ...
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SISTEMA created a post,
Nested responses in Zendesk
Hi, more and more the users are used to ask different questions in the same chat, no matter the channel (chat, whatsapp, twitter,..) but Zendesk doesn't allow nested responses like Whatsapp offers ...
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SISTEMA commented,
I can't find a post in regards to replying to messages inline so I'll ask it here. Our team is asking for the ability to respond to a specific comment using Zendesk Messaging (chat, messenger and w...
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SISTEMA commented,
We also need to cross two datasets: Tickets and SLAs. In this case I consider this to be a BUG. Explore is not reporting correctly which agents solved interactions within the first response and nex...
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SISTEMA created a post,
New Feature Request: custom protocol on guide links
Hi, when we add a link in an article and try to add a custom protocol so each link is opened in the client's mobile app, the Zendesk Guide article editor allows it but when it's published the whole...
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SISTEMA commented,
We need this too!
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SISTEMA commented,
Hi Raphael, you can hide the fields using Javascript, you just need to change my "xszt60-1.dLJShQ" for your widget's unique ID: <script type="text/javascript">zE('webWidget:on', 'open', function (...
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SISTEMA commented,
We solved this using this Javascript, where "xszt60-1.dLJShQ" is different for each widget. <script type="text/javascript">zE('webWidget:on', 'open', function () {var style = document.createElement...