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Aya

Joined Apr 16, 2021

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Last activity Apr 05, 2024

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ACTIVITY OVERVIEW

Latest activity by Aya

Aya created a post,

Post Feedback - Ticketing system (Support)

We have customers who do not have email address but phone only and every time we add a new user and open this pop up, we have to create a user without email address first, then add the phone number in the profile page - so it is a 2-step process. 

If we have a choice to enter either email or phone, or both, in the first pop up, that would be very helpful.

Edited Apr 05, 2024 · Aya

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Aya commented,

Community comment Feedback - Ticketing system (Support)

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

View comment · Posted Feb 27, 2023 · Aya

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Aya commented,

Commentカスタマーポータル

We have a multi-language instance. How can we edit the text for all languages by updating the code? Is it even possible?

View comment · Posted Feb 15, 2023 · Aya

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Aya commented,

CommentWorking with articles in the knowledge base

Hi!

Is there a way to edit or delete the tags that are added by mistake? Since they are end-user facing, I want to make it look nicer - for example, there is a tag "zendesk" but want to change it to "Zendesk".

Thanks!

View comment · Posted Nov 11, 2022 · Aya

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Aya commented,

Community comment Feedback - Chat and Messaging (Chat)

+1 here too! 

View comment · Posted Jul 13, 2022 · Aya

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Aya created a post,

Post Feedback - Sales CRM (Sell)

When our agents add a new deal, we want them to select a PERSON in Primary Contact field, not COMPANY. But the current New Deal page only has Primary Contact page and both company and person available as an option so it is confusing for our agents.

It would be very helpful if we could have a Company field in a Add Deal popup form, then select the primary contact person within that company for a particular deal.

Posted Jul 06, 2022 · Aya

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Aya commented,

CommentUsing AI agents for messaging

Totally agree on with what Anton M. explained above. The current flow is very strange. Hope this gets improved very soon!

View comment · Posted May 30, 2022 · Aya

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Aya created a post,

Post Feedback - Mobile Apps

When the workspace is enabled, Chat tickets cannot be updated using the Support mobile app. It would be very very helpful if we could reply to those tickets (e.g. via WhatsApp channel) via mobile app.

Posted Jun 25, 2021 · Aya

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Aya commented,

Community comment Feedback - Ticketing system (Support)

+1 please! we want the widget to be as simple as possible but some more additional fields shown in the form.

View comment · Posted Feb 08, 2021 · Aya

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Aya commented,

Community comment Feedback - Voice (Talk)

+1 here too! We really need a feature that can remove both agent and account signatures from texts.

View comment · Posted Oct 16, 2020 · Aya

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