Marie O.

I wholeheartedly agree Olaf.

The last response (https://support.zendesk.com/hc/en-us/community/posts/115007285807/comments/360001961988 ) from Nicole, she stated "Stand by!" What happened to the follow up promised in that post. 

With the REPEATED inquiries from your customers on this post in the last year and not one staff member can provide an update with substantial information, that is really embarrassing as a company. 

However, if you also read in the last response, the agent also advised "This does sometimes mean that threads live on for years before we're able to get them prioritized." so I wouldn't hold my breath. 

@Tom We are looking to move for the same reason. Does Smith.al have the option for multi operators?

I agree with Natalie Doran.

This is topic isn't "Answered" at all. Clearly there is a demand, and a number of your customers are constantly inquiring about this, without receiving any updates from Zendesk staff. 

Very disappointing.

The lack of communication from reps at Zendesk regarding this much needed feature, is very disappointing. We've only been with Zendesk a few months and are already looking at an alternative as this is a key feature for us. 

If Zendesk wants to retain all of these customers (and not lose possible future customers) who clearly need this feature, it would be best if someone from Zendesk provides some feedback as to the plan for implementation of this feature, instead of the usual response of "Thanks for the feedback". 

We are contemplating the same thing. Our 3 top sales people are on the road most of the time and as well are using their cellphones. The call quality is severely lacking and then have no way to edit their tickets on the road. Because of this, they have to re-listen to calls later to clear tickets or have one of our CSRs do this to avoid back logging the system. Not an efficient way of conducting business. 

Yes, is there an update on this? Will this service be available soon?