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Nemo

Joined Apr 16, 2021

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Last activity Aug 12, 2022

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ACTIVITY OVERVIEW

Latest activity by Nemo

Nemo commented,

CommentGeneral questions and issues about tickets

It's ridiculous that the 'Follow' box has such high priority in the view ticket page but the Zendesk team wound NOT do anything to utilize this function for their customers.

View comment · Posted Dec 09, 2021 · Nemo

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Nemo commented,

CommentCustomizing reports

Thank you so much! Dane

View comment · Posted Nov 28, 2021 · Nemo

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Nemo commented,

CommentCustomizing reports

Rob Stack

Hi Rob.

Wonder could you please share that how did you manage to have the treemap show different colours for each piece?

Thanks

View comment · Posted Nov 14, 2021 · Nemo

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Nemo commented,

CommentCustomizing reports

Thanks @...

View comment · Posted Aug 02, 2021 · Nemo

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Nemo commented,

CommentCustomizing reports

As for Treemap, is it possible to add the size to each part of the map?

For example:

  • Backlog
    255
  • Escalation
    70

 

View comment · Posted Jul 29, 2021 · Nemo

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Nemo created a post,

Post Q&A - Apps and integrations

Hey there

We had set up the Jira Integration correctly and it's working as expected.
And we have Jira issue status sync to a ticket field "Dev status".

for example, we have 3 status 

  1. Backlog
  2. WIP
  3. Complete

 

Now, we're trying to count a metric: the number of Jira issues created from Zendesk via App(Integration).

I've set up below standard calculated attributes and hope to filter by it however it doesn't seem to be working. (I even tried with the ticket field ID)

Any thought or suggestion to achieve this would be appreciated!

 

IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = NULL
AND [Changes - New value] = "Backlog" )
THEN "True" ELSE "False"
ENDIF
IF ([Changes - Field name] = "Dev status"
AND [Changes - Previous value] = "-"
AND [Changes - New value] = "Backlog" )
THEN "True" ELSE "False"
ENDIF

Posted Jul 16, 2021 · Nemo

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Nemo commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hi @...

https://support.zendesk.com/hc/en-us/articles/115012836948/comments/1260800739009

Thanks so much for posting this solution! Really appreciated it!

We have been using the [rating_URL] trying to get away with false negatives but the acceptance rate got a big hit. But we started to use your suggested solution from July and it's much better now.

Big thanks!

(While we still hope Zendesk could fix the actual defect there)

View comment · Posted Jul 15, 2021 · Nemo

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Nemo commented,

CommentEnd users and organizations

If I delete an end-user, would all its closed tickets still being accessible to its organisation?

View comment · Posted Jul 13, 2021 · Nemo

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Nemo commented,

Community comment Feedback - Ticketing system (Support)

Hey Alex

This is such a good proposal and something I'd really looking forward to.

I've been trying to figure out a workaround for this and no luck so far.
Hope this could make it on Zendesk's radar.

 

Thanks, Nemo

View comment · Posted Mar 17, 2021 · Nemo

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